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Shipping FAQ

Where does my order ship from?

Orders ship mainly from our DC in Louisville, Kentucky, Zip Code 40210.
Some orders may ship from other distribution centers located throughout the US.

When can I expect my order to be shipped?


  • Ground Service and Home Delivery orders may take 7 to 10 business days to arrive. These orders will ship within 72 business hours from entering our system.
  • 2nd Day Air, Standard and First Overnight, Priority and Express Saver orders received by 12.05 P.M. EST., will ship the same day. If received after 12.05 P.M. EST., these orders will ship the next day.

Example: 2nd Day, Standard and First Overnight, Priority and Express Saver orders placed on Thursday, after 12.05 PM EST, will be processed and shipped on Friday.
Shipping options refer to business days, only.
Please Note!
  • FEDEX does not ship to PO BOX and APO addresses. Entering a PO BOX or an APO address will delay the order until we can contact you to determine your street address.
  • FREE SHIPPING applies only to Ground and Home Delivery.
  • If you choose either of these shipping methods, you will see the $0.00 freight charge only in the Confirmation page.


We are offering two shipping methods for International orders:
  • FEDEX (a more expensive but faster choice);
  • USPS (United States Postal Service) as the most affordable freight forwarder for international shipping through the Priority Mail International.

How much will it cost to ship my order?

Our shipping rates provided by Federal Express, are based on the total weight of the products you ordered and on the distance from our warehouse, Louisville, KY to your destination.

In order to get an idea of the shipping cost charge, we offer a Freight Cost Estimator in your shopping cart, at the right.

What shipping options do you have on International Orders?

      We offer two methods of shipping internationally:

  • 1.FedEx: international economy and international priority - it takes 2 to 4 business days, (depending on the customs). Customs duties are the customer's/receiver's responsibility.
  • 2.United States Postal Service: Priority Mail International (Less expensive, but slower: 5 to 10 business days to Canada; possibly longer to Europe)

      Please note that FEDEX does not ship to APO or PO Boxes.

What shipping options do you have for shipping within the United States?

We use Federal Express to ship within the United States.
You can choose from these shipping options:

  • Home Delivery
  • Express Saver
  • 2nd Day Air
  • Standard Overnight
  • Priority
  • First Overnight

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