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You are here:  HomeFAQPoints Reward Program FAQ

Points Reward Program FAQ


What is the Points Reward Program?


We want to give our customers something back, to make them keep on coming back to us.

This is why we have launched this great Points Reward Program. While shopping at TheRoyalStore.com you will earn Shopping Points for every dollar you spend.

You will be able to use these points towards your future purchases at TheRoyalStore.com. or you can give them to your friends.



How does the Program work?


When an order is placed, the total amount of the order, (shipping fees and taxes excluded), will be used to calculate the amount of points earned.

You earn $0.01 for every $1 spent on our website. 

The reward points will be added to your Shopping Points account in a pending status. All pending points will be approved/confirmed by TheRoyalStore, on a daily basis.

Next time you shop with us, you can use your rewards points toward your purchase or you can continue to earn them and use them at a future time.

In order to view the status of your Reward points, you must log in to your account.

You will be able to redeem the points earned from your previous purchases, during the checkout process.

Discounted items or items on sale do not qualify for reward points.



Points and Value


You earn 1 point for every $1.00 spent at TheRoyalStore.com . For example: Total Price, (shipping & tax excluded) = $100.00 ; Value of points earned = $1.00.
Please note: we reserve the right to make changes to the above rate at any time, without prior notice.

The rate shown here will always be current.



How do I redeem my earned Shopping Points?


If you have points in your Shopping Points Account, you can use them to pay for purchases made at TheRoyalStore.com.

During the checkout process, on the same page that you select a payment method, you will see a  box where you can enter the amount of points you wish to redeem.

Enter the amount of points you would like to spend or check the box to use all available points. Please note, you will still have to select another payment method if the value of your Shopping Points do not cover the value of your purchase.

Continue the checkout process and at the confirmation page you'll notice that the value of the points redeemed was credited towards your order.

Once you confirm your order, your Shopping Points account will be updated and the points used will be deducted from your balance.

Note that any purchase made by redeeming points will only earn extra points on  the amount spent which excludes any points used.



Minimum Points Required


Currently, no minimum balance is required to redeem your points. Please note, you'll still have to select another payment method if there isn't enough in your Shopping Points account to cover the cost of your purchase. We strongly advise you to check this page often as we may make changes to this policy.



Minimum Purchase Amount Required


Currently, a minimum of $0.00 in total (per purchase) is required before any Points Redemption can take place. We strongly advise you to check this page often as we may make changes to this policy.



Maximum Points Redemption allowed per order


A maximum of 100,000,000 points ($1,000,000.00) is allowed to redeem per order. We strongly advise you to check this page often as we may make changes to this policy.



Will points apply to order total with shipping fees and tax included?


When calculating the amount of points earned, the shipping fees and taxes are excluded.



Will I earn points for tax fees?


No. When calculating the amount of points earned, the taxes are excluded. We strongly advise you to check this page often as we may make changes to this policy.



Will I earn points for discounted products or products in promotions or on sale?


No, you cannot earn points for discounted products, products on sale or on promotion.

We strongly advise you to check this page often as we may make changes to this policy.



Can I still earn points if I pay for my purchase using my Reward Points?


Yes. Please note, any purchase where points redeemed were used will only be rewarded with additional points for any amount spent that does not use points for purchase.

We strongly advise you to check this page often as we may make changes to this policy.



Earning Referral Points


Currently this feature is disabled.



Earning Points for writing a Products Review


Currently, we do not offer reward points for writing product reviews.



Products Restrictions


Currently, no restrictions apply to what items may be purchased using your points balance. We strongly advise you to check this page often as we may make changes to this policy.



Products on Sale Restrictions


Currently, any discounted items or items on sale or on promotion do not earn points.

We strongly advise you to check this page often as we may make changes to this policy.



Conditions of Use


 

  • Shopping Points or Reward Points are only available to registered members of TheRoyalStore.com.
  • Shopping Points or Reward Points can only be collected and used after purchasing online and are only valid at TheRoyalStore.com.
  • Shopping Points or Reward Points are non-refundable and can't be transferred between members.
  • Shopping Points or Reward Points are non-transferable or exchangeable for cash under any circumstances.
  • Shopping Points or Reward Points will not be refunded for any canceled order.
  • When using Points to pay for your purchase, you will still have to select another payment method if the value of the points do not cover the value of your purchase.
  • When calculating the amount of points earned, shipping fees and taxes are excluded and discounted items or items on sale do not receive points.

 



When Problems related to the Points Reward Program Occur


For any questions regarding our Points Reward Program, please contact our customer service.

You can call us, see Contact Us section or send us an e-mail. Make sure you provide as much information as possible in the e-mail.

Also, you can access our Live Support and if we are online, you can get instant help, or you can leave a message and we will get back to you.